Invino: A Tale of Customer Service

Octavia Pinot NoirSome years ago my brother-in-law and I took something of a deep dive into the world of wine. It started with a monthly club membership that got us trying new things as a matter of routine.  The came some classes. Then some more classes. Then a test. He took still more classes. You get the picture.

We have both purchased wine from various online sources. I tried He tried Lot18. Last year Lot18 stopped shipping to Texas. This influenced my initial move to try I’ve placed a few ordered with them in the last 6 months. I’ve been pretty happy with the profile of their offering. It’s well matched to my tastes and budget.

Having earned my confidence earlier,  on January 3rd I rather impulsively ordered a case of 2009 Octavia Pinot Noir (Wine Searcher Listing) that was offered at a rather  modest $99/case, including shipping. That’s seriously inexpensive, a fact that would certainly temper my expectations.

[Read more…]